REMO Support

Something not making sense? Give us a Call!

Please do not hesitate to contact us with any questions you may have about the Research and Ethics Management Online (REMO) system. As an ‘off-the shelf’ software tool developed for a broad variety of users, it can sometimes be confusing for a researcher's specific circumstances.

We promise you, chances are we've heard your question before. After all, if you can’t figure it out it's likely someone else has experienced the same issue. Please see give us a call.

For online assistance with gaining access to the REMO system, please visit the REMO Access section of this site.

If you cannot find what you are looking for, or if you have a question, please contact us. We would be happy to assist you. 

 

If contacting us by email, please include as much of the following information in your message as possible as it will aid us in assisting you with your question(s).

System

Are you using a PC or a Mac?

Browser

What browser are you using?

(REMO works best with Google Chrome or  I.E. 9.0)

Browser Settings

Have you made REMO a trusted site?

(instructions)

Have you confirmed that your pop-up blocker has been disabled?

Protocol details

Have you included the file number for the relevant project (ProXXXXXXXX or AUPXXXXXXX)? 

What is the “Current State of your application (upper left of your screen/ orange box)?

Your contact information

If possible, please also include a telephone number where you can be reached.

 

 

 

 

 

 

 

 

 

 

 

 

10 Minute Rule for trouble-shooting with the REMO system. Call us! 

REMO Support Contacts

reoffice@ualberta.ca
780.492.0459